Returns & Refund Policy

1. Cancellations

We only accept cancelation requests within 12 hours from the placing time. Every cancellation request which is raised later than 12 hours from the purchasing time will not be able to be accepted.

2. Change Shipping Information

If you realize you have made an error in shipping address or purchasing, please e-mail us as soon as possible. Please be noted that: we can only change your order information within 12 hours.

You, the customer, will void any replacements or refunds if correct shipment information isn't provided within 12 hours. Please check the order confirmation email which is sent to you right after your order is placed to check that all of the information is correct.

3: RETURN & REFUND POLICY

3.1 Return Window

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If 15 days have gone by since you received the item, unfortunately, we cannot offer you a full refund or exchange.

Return conditions: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Process: To start a return, you can contact us at support@thistleandoak.co within 14 days from the arrival date.

We’ll notify you of the approval or rejection and the details on how to proceed the return via email. Please note that items sent back to us without first requesting a return will not be accepted.

3.2 Refunds (if applicable)

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

3.3: Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Note: All customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option via USPS, UPS or FedEx insured parcel post. Thistleandoak.co will not be responsible for lost returns.

Contact Us at support@thistleandoak.co
We strive to respond within 48 hours to all emails.